RELIABLE CAR REPAIR

ATTENTION TO DETAIL

"THE DEVIL IS IN THE DETAILS."

Small things can ensure the longevity of a repair.

Cheap jobs and rushing through a job can cost you $$$$ you would not otherwise have to spend.

DIAGNOSTICS

THE RIGHT WAY

  

DIAGNOSTICS are a big priority. How many times have you paid for a repair that did not fix your problem? We DO NOT believe in the “shotgun method of diagnostics” wherein parts are replaced ($$$$) for symptoms and not the root problem. 


Sometimes, in the event of a specific code, replacing a gas cap (with a dealer replacement) can save the customer $$ by not having to climb the diagnostic tree associated with that code. Sometimes, when the battery dies, the vehicle’s computer can store conflicting codes. We reset the computer and tell yu to drive the vehicle. If the light comes back on, we will then diagnose the issue at hand.


There have been a number of occasions when customers are totally baffled – they parked their vehicle the night before, and the next day, the vehicle does not want to drive normally, or won’t start, etc. SOMETHING is wrong… Rodents are an issue… Many manufacturers use a soy based material that encases wires, which rodents are attracted to and they chew through the soy, through critical wires… Most recently, wires to an air conditioning compressor were chewed completely with not enough wires for splicing. That’s when creativity is a valuable skill.


We are located in a rural, family concentrated area. We have parents, children and grandchildren. Our customers are people, not dollars. Although things today are expensive, we do not cut corners to increase our profit margin. We are not a chain, and we do not have ostentatious overhead that drives our prices.

PROBLEMS FROM OTHER SHOPS

OOOOOPS!

 Being in Westminster for the last 20 years, I have seen the following first hand…..


  • The wrong weight of engine oil in an engine, and not enough oil put in at the last oil change (evidenced by the invoice the customer presented – we told customer their vehicle oil level was low and they produced the receipt that it was just changed ---and shorted a quart every time) – how will that translate every oil change for 10 years? Low engine oil immediately after a fresh oil change is a problem that will eventually COST YOU $$$


  • Brake pads installed upside down – the brake wear indicators cannot emit the indication tone of low pad material, so the first sign of low brakes is the pad grinding into the rotor…COSTS YOU $$$


  • Brake hoses twisted, cutting off brake fluid, brakes get HOT, parts warp, fluid boils…COSTS YOU $$$


  • Wrong lubricant on caliper slide pins that degrade rubber boots, allowing dirt and debris to contaminate slide pins, then slide pins cannot slide smoothly, causing caliper failure…COSTS YOU $$$


  • Brake show adjuster plugs missing, allowing debris in braking system compromising integrity over time – premature replacement…COSTS YOU $$$


  • Broken plastic components - air boxes cracked, screws stripped - have to replace the box, glove boxes broken (all from "checking" cabin filters and air filters during routine oil changes WITHOUT AUTHORIZATION FROM VEHICLE OWNERS), DRAIN BOLTS WITH OLD DRAIN WASHERS OR EVEN NO WASHER, OVER SIZED DRAIN BOLTS, STRIPPED OIL PAN THREADS $$$$$ TO REPLACE AN OIL PAN.  All of these issues totally unavoidable by being a professional -- COSTS YOU $$$


  • Lugs on wheels so tight they are difficult to loosen - warping brake rotors - compromising wheel studs.  We hand torque all wheel lugs to spec, as well as many, many other components on your vehicle.  COSTS YOU $$$


  • Wheel weights on opposing sides of the wheel -- counter balance?  And you paid for it.  COSTS YOU $$$


  • Directional tires installed in the wrong direction COSTS YOU $$$


  • Aluminum rims damaged by not using the appropriate epoxy coated weights design to protect your aluminum rims.  Looks ugly and to replace them COSTS YOU $$$


  • TPMS valve stems require plastic cap - metal wil damage sensor and COSTS YOU $$$.


ISN'T IT EASY TO SEE HOW MUCH  MONEY WE CAN SAVE YOUR FAMILY JUST BY DOING THE JOB RIGHT.